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How spinlucky Handles Your Personal Data

Q: How do I request a copy of the data spinlucky holds about me?

Email privacy@spinlucky.im from your registered address and request a data export. We will verify your identity and deliver a structured copy of your personal record within the timeframe required under applicable privacy law — we aim to do this within 30 days.

Q: Who do I contact if I believe my privacy rights have been breached?

Raise a concern directly with our privacy team at privacy@spinlucky.im or via a Help Centre ticket under the 'Privacy & Data' category. If you remain unsatisfied after our response, you may escalate to the relevant data protection authority in your jurisdiction.

At spinlucky, we collect only the data we genuinely need to run your account, process transactions via UPI, Paytm or PhonePe, and keep your experience secure.

Data collected only as neededEncrypted account storageUPI & Paytm transaction privacyYour right to access or delete dataIndia-region data handling

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What Our Privacy Policy Covers and Where

spinlucky Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all personal data processed through spinlucky.im, including account registration details, payment identifiers linked to UPI, Paytm or PhonePe, and device or session data collected during browsing. Access to and use of our platform depends on local law and is available where

1
local law permits. We process data in accordance with applicable data protection standards and reserve the right to update this policy when legal or operational requirements change. Any material changes will be communicated via the email address associated with your account before they take effect. Continued
2
use of the platform after notification constitutes acknowledgment of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how we handle your personal data, want to request a copy of the information we hold about you, or need…

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention at spinlucky

We use a combination of encryption, access controls and regular audits to keep your personal data secure from the moment it enters our system.

Data Collection Principle

We collect only what is strictly necessary — your name, contact email, payment method identifiers such as UPI handles or Paytm numbers, and device metadata. No surplus data is requested or stored beyond what is operationally required to maintain your account.

Cookie and Tracking Policy

We use functional cookies to keep your session active, analytics cookies to understand how pages are used, and no advertising trackers from third-party ad networks. You can manage cookie preferences through the settings panel accessible in your account or browser.

Account Security Measures

All account data is encrypted in transit using TLS and at rest using AES-256 standards. Access to your account record is restricted to authenticated staff operating under a strict least-privilege policy, reducing the surface area for any internal data exposure.

Data Retention Schedule

We retain account and transaction records for the period required by applicable financial and legal obligations in the regions where we operate. Once the mandatory retention window closes, data is permanently deleted or anonymised from our active databases.

Your Right to Access and Correct

You may request a complete copy of the personal data we hold about you at any time. You can also ask us to correct inaccurate details — for example, an outdated phone number linked to your PhonePe account — and we will process that update within the statutory timeframe.

How to Request Data Deletion

To ask us to erase your personal data, send a deletion request to [email protected] from your registered email address. We will confirm receipt, verify your identity, and complete the deletion within 30 days, subject to any legal retention requirements that may apply.

Frequently Asked Questions About Your Privacy

These questions cover the most common concerns we hear about how spinlucky collects and manages personal data, what rights you hold as an account holder in India, and how to exercise those rights quickly and without friction.

We collect your name, email address, date of birth, contact number and the payment method details you link — such as your UPI ID, Paytm mobile number or PhonePe handle. Device type and session logs are also recorded to protect your account from unauthorised access.

We share data only with service providers essential to operating your account — such as payment processors for UPI or Paytm transactions and fraud-prevention partners. We do not sell your personal data to advertisers or unrelated third parties under any circumstances.

We retain your account and transaction records for the period mandated by applicable financial and regulatory obligations in your jurisdiction. After that window expires, data is either permanently deleted from our systems or fully anonymised so it can no longer be linked to you.

Email [email protected] from your registered address and request a data export. We will verify your identity and deliver a structured copy of your personal record within the timeframe required under applicable privacy law — we aim to do this within 30 days.

Yes. If any detail we hold — such as your linked Paytm number or registered email — is inaccurate, contact our support team via live chat or email. We will update the record promptly after verifying your identity to prevent unauthorised changes to your account.

We use session cookies to keep you logged in, analytics cookies to see which pages perform well, and no third-party ad-tracking cookies. You can adjust which non-essential cookies are active through the cookie settings panel in your browser or account preferences section.

Raise a concern directly with our privacy team at [email protected] or via a Help Centre ticket under the 'Privacy & Data' category. If you remain unsatisfied after our response, you may escalate to the relevant data protection authority in your jurisdiction.

How spinlucky Handles Your Personal Data

Contact Us About Your Privacy Rights

Data Handling, Cookies, Security and Retention at spinlucky

Data Collection Principle

Cookie and Tracking Policy

Account Security Measures

Data Retention Schedule

Your Right to Access and Correct

How to Request Data Deletion

Frequently Asked Questions About Your Privacy

01 What personal data does spinlucky collect when I open an account?

02 Does spinlucky share my data with third parties?

03 How long does spinlucky keep my account data after I close my account?

04 How do I request a copy of the data spinlucky holds about me?

05 Can I ask spinlucky to correct or update my personal details?

06 What cookies does spinlucky use and can I turn them off?

07 Who do I contact if I believe my privacy rights have been breached?

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